Customer Testimonials

Joy was always so quick to respond to us and so knowledgeable about the loan process. She was also very honest with us, and we knew she had our best interest in mind. As first-time homebuyers, we didn't know much! But she made the entire process so easy. Thanks, Joy!!

Allison B.

As a first-time home buyer, I appreciate how knowledgeable & patient Joy was. She really took the time to explain all options that were available for me.

Michael D.

The team was always available to me! Even with the silliest of questions/concerns they were patient and kind. The app was user friendly and great. I would recommend everyone use the app. I especially would like to shout out Nic Smith! I don’t think it would have gone as smooth without the guidance of Nic. Thanks, Nic! And thanks, everyone!

Kelly S.

Joy was always available when I called. The whole staff was always helpful. Everyone always explained every step and told me what I needed to do to help them process the loan.

Ronald K.

Valerie (Joy) came all the way to Alabama to meet me. She explained the process very well. I felt like I was making an informed decision.

Tashanna G.

Joy Brown and her team were an absolute pleasure to work with. Joy was always very responsive and available to walk me through the process of what to expect. She helped to make this major life milestone a seamless one.

Stacy F.

Responsiveness and professionalism at any and every time during the day or after hours-weekends.

Albert M.

Joy was very helpful with great advice. She is very professional, personable, kind and understanding.

Patrick G.

Joy and Vanessa are very competent, patient and thorough. Joy made this process so simple for me regardless of the anxiety I had. I probably called them more times than they expected, but they always made themselves available and answered my questions with no Hesitation. I would highly recommend Joy. Thank you so, so much!

Yolanda D.

My home buying experience with BankSouth [Mortgage] was PHENOMENAL! I really appreciate the dedication and professionalism shown to me by Laura Brown and her team. Thank you all for MY NEW BEGININGS!

LaQuisha L.


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